Reference

Terms That Govern Your Mostplays Account

These terms set out how your Mostplays account works — what you agree to when you join, how your wallet and payments are handled, and what applies when you use services through bKash, Nagad, or Rocket.

Account-bound walletbKash, Nagad, Rocket paymentsJurisdiction-dependent accessOne account per personSubject to local law

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What These Terms Actually Cover

Mostplays Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Mostplays, you are agreeing to use the platform as a single, verified account holder. Your wallet holds the balance connected to your account — deposits made through bKash, Nagad, or Rocket go into that wallet, and withdrawals come back through

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the same verified channel. We do not permit shared accounts, transferred balances to third parties, or use of another person's payment details. Any transaction made through your account — whether you initiated it or not — is your responsibility once it clears. These terms also apply
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to how we handle disputes. If a payment via Nagad or Rocket is flagged, we may place a temporary hold on the relevant portion of your wallet while we verify the transaction. We will contact you through your registered mobile number or email. Availability of specific
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features, including certain payment options and game categories, depends on the eligible region you are accessing from and what local law allows. We update these terms when our services change, and we will notify you before material changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you have a question about your account wallet, a payment hold, or how a specific clause applies to your situation, reach our support team directly. Players in Dhaka and elsewhere in Bangladesh can get in touch through the channels below — we respond to account and payment queries as a priority.

Live Chat Open the chat window from your account dashboard. For terms and wallet queries, select the Account Help category so your message reaches the right team quickly.

Email Support Send your query to our support address listed in your account settings. Include your registered mobile number so we can match it to your account record.

Help Centre Our Help Centre has a dedicated section for account terms, wallet rules, and payment-channel questions. Search by topic or browse by category.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Data Under These Terms

These terms also cover how we manage your account data and what you can request. Your registered details — name, mobile number, payment channel — are held against your account record and used only to verify transactions and respond to support queries. We do not share your bKash, Nagad, or Rocket account details with third parties outside of what is needed to process your payment. If you believe your account has been accessed without your knowledge, contact support immediately and we will place a precautionary hold while we investigate.

Data Retention

We keep your account record for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Payment Security

Payment details linked to your account — bKash, Nagad, Rocket numbers — are stored against your verified profile only. We never display full wallet numbers in your account view.

Account Access Requests

You can request to view, correct, or close your account by contacting support with your registered mobile number. We process these requests in line with applicable local requirements.

Terms Updates

When we change these terms in a material way, we notify you via your registered email or mobile number before the change takes effect. Continued use after notice counts as acceptance.

Common Questions About These Terms

If you have a specific question about how these terms apply to your account or payments, check the answers below. These cover the situations our support team hears about most often.

Access and specific features depend on your location and what local law allows in your eligible region. Some payment options or game categories may not be available everywhere.

Deposits must come from a payment channel registered to your own account. A mismatch will trigger a verification hold, and we may ask you to confirm ownership before releasing funds.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment details, both accounts may be suspended pending review.

Contact support through live chat or email with your registered mobile number and the date of the transaction. We will review the payment record and respond within the timeframe stated in your account terms.

You confirm you are accessing the platform from an eligible region where local law permits it, that the account belongs to you, and that your payment channels — bKash, Nagad, Rocket — are registered in your name.

We send a notification to your registered email or mobile number before any material update takes effect. The updated terms are also posted in your account settings with the effective date shown.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoNagad Fastpay InfoAbout Us AppMostplays App

Terms That Govern Your Mostplays Account

How to Contact Us About These Terms

Account Security and Your Data Under These Terms

Data Retention

Payment Security

Account Access Requests

Terms Updates

Common Questions About These Terms

01 Do these terms change based on where I am in Bangladesh?

02 What happens if I use someone else's bKash number to deposit?

03 Can I have more than one Mostplays account?

04 How do I dispute a transaction listed in my wallet?

05 What do I agree to when I accept these terms?

06 How will I know if the terms have been updated?

Terms & Conditions

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