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Our Terms, Your Account Rights

Mostplays operates under a clear legal framework — your account, your data, and your access are governed by the terms set out here. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy PolicyCookie UseData RetentionEligibility Rules
Mostplays Our Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Account Data

Your data is held securely and used only to operate your account, process payments, and meet our legal obligations. We do not sell your personal information to third parties.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data at any time.

Cookie Policy

We use cookies to keep your session active, remember your lobby preferences, and measure site performance. You can adjust cookie settings from the footer of any page.

Account Security

Your account is protected by password authentication and OTP verification on login. We never ask for your bKash or Nagad PIN — report any such request to support immediately.

Data Requests

To update, correct, or delete your personal data, contact support with your account ID. We process verified data requests in line with applicable privacy law for your region.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

For questions about your account terms, data rights, or a specific policy clause, our support team handles legal queries through the channels below. We aim to respond to formal policy requests within a reasonable timeframe — complex data requests may take longer than general account queries.

Live Chat Open the chat widget from any page in the lobby. Available during standard support hours for account and policy questions.
Email Support Send your legal or data query to our support address. Include your registered account ID so we can locate your record quickly.
Account Help Centre The Help Centre covers common policy questions — account closure, data requests, and cookie settings — without needing to contact support directly.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, data practices, and account rights.

Account eligibility depends on your local law and the regions we serve. If online gaming is restricted in your area, you are not eligible to open an account regardless of these terms.

Contact our support team with your registered account ID and a written data access request. We will verify your identity and process the request in line with applicable privacy law.

Yes. Contact support to close your account. We retain certain records for the period required by law, then delete remaining personal data from our active systems.

Cookies keep your session active, save lobby preferences, and help us measure page performance. You can review and adjust your cookie choices from the footer settings on any page.

We do not store your bKash PIN, Nagad credentials, or Rocket account password. Payment authentication happens entirely within those platforms; we only receive confirmation of a completed transfer.

We notify you via your registered account contact when terms are updated. Continuing to use the platform after the update date means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.